Answers to some common questions
Isn't my repair too small to bother with?
Unlikely, as any damage usually results in accelerated corrosion to the underlying structure. It makes sense to repair small items of damage as soon as possible before they become a bigger issue.
Will I get a guarantee for my work?
Yes, of course. Most of the work we do carries a warranty that matches the original manufacturer. Ask us for details when you get your quote.
Can you provide me with a courtesy car while mine is being repaired?
Yes. If you're making an insurance claim the cost may well be covered by your insurance policy, but for private work we may sometimes make a nominal charge. However, as we turn the work around so quickly you may find you do not need one!
My plastic bumper is cracked. Do I have to pay for a brand new one?
Not necessarily. Using the latest repair techniques, we can often make 'smart repairs' to your bumper, so saving the cost of new parts
Useful Industry Terms
MVRA
MVRA is a trade body to provide specialist support to all businesses involved in the repair of motor vehicles. Its aim was, and is, to provide expertise, advice, information and proactive business support to all sides of the motor industry. MVRA is positioned at the heart of the motor trade and has close links with repairers, insurers, other work providers, government departments and governmental agencies.
VBRA
The VBRA is the lead organisation for the vehicle body building, commercial vehicle repair, tail lift repair and car body repair industry. VBRA is a member driven organisation with no external or conflicting commercial interests and is structured to best represent and assist its members within the sector, in the UK and Europe and in their interaction with their customers. All VBRA members undergo regular comprehensive audits and are required to meet and maintain high membership standards in technical ability, equipment and relevant training.
Office of Fair Trading
The OFT is the UK's consumer and competition authority. Our mission is to make markets work well for consumers. We pursue this goal by encouraging businesses to comply with competition and consumer law and to improve their trading practices through self-regulation, acting decisively to stop hardcore or flagrant offenders, studying markets and recommending action where required, empowering consumers with the knowledge and skills to make informed choices and get the best value from markets, and helping them resolve problems with suppliers through Consumer Direct. The OFT is a non-ministerial government department established by statute in 1973.
Shark
Computer controlled ultrasonic measuring system. Shark is a fast, accurate vehicle measuring system which can be operated by one person with mechanical components in or out of the vehicle.
Bear
Bear Wheel Alignment is an advanced technology system, based completely on a personal computer with an immense capability to provide high quality service on the most sophisticated vehicles in the world market.
"Service from PMC is excellent. Couldn't wish for better. Communication, customer service, politeness and helpfulness from driver outstanding. Many thanks."
Mrs J Power, Hampshire Insurance repair
"Professionalism, integrity and efficiency are the three major attributes that have impressed us over the last 12 years dealing with PMC. We would have no hesitation in recommending PMC to anyone looking for a first class repair."
Iain MacAlister, Director, Total Concept Paints Ltd
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